These Terms govern your use of our media monitoring and reputation management service (the “Service”), including the dashboard, alerts, and all reports and analysis we deliver.
By accessing the Service, requesting a trial, or accepting a report from us, you agree to these Terms on behalf of your organisation.
1. Definitions
“Client” — the organisation subscribing to the Service, including its employees, officers and directors.
“Reports” — all written output we produce for you: dashboards, scheduled reports, alert notifications, crisis briefings, custom analysis, and any charts, scoring, commentary or recommendations contained in them.
“Source Material” — third-party content collected from public sources: news articles, social posts, reviews, search results, and similar.
“Client Data” — information you provide to us: keywords, brand names, market preferences, contact details, and instructions.
2. The Service
We collect publicly available material from overseas sources, analyse it, and deliver the results to you through a dashboard, scheduled reports and alerts.
What the Service is not. The Service is an information tool. It is not legal advice, investment advice, financial advice, or a substitute for your own professional judgement. We do not act as your legal representative or public relations agent of record unless a separate written agreement says so.
Scope is defined, not universal. No monitoring service covers every source. The sources we cover, and the sources we explicitly do not cover, are set out in your service proposal and may be updated from time to time. We will tell you if coverage changes materially.
3. Ownership of Reports
3.1 All Reports are our proprietary property. This includes the analysis, sentiment and risk assessments, topic classifications, scoring methods, commentary, recommendations, structure, layout and presentation, whether delivered in the dashboard, by email, as a PDF, or in any other form.
3.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Reports solely for your organisation’s internal business purposes for the duration of your subscription.
3.3 Nothing in these Terms transfers ownership of any Report to you.
3.4 We retain all intellectual property rights in our methods, models, prompts, source configurations, software and infrastructure. Access to the Service grants you no rights in any of these.
3.5 Source Material is not ours. Reports contain links to, and short references from, third-party content. That content remains the property of its publishers. Your use of it is subject to the rights of those publishers, and we grant you no rights in it.
3.6 Your data remains yours. Client Data belongs to you. We use it only to operate the Service for you.
4. Permitted and Prohibited Use
4.1 You may
- Share Reports internally with employees, officers and directors of your organisation.
- Share Reports with your professional advisers (legal counsel, auditors, retained PR or communications agencies) provided they are bound by confidentiality obligations and use them only to advise you.
- Use the findings to inform your own internal decisions, planning and communications.
4.2 You may not, without our prior written consent
- Publish any Report, or any part of one, online or in print. This includes websites, blogs, social media, newsletters, press releases, media pitches, investor materials, tender documents, conference presentations, and any other public or semi-public distribution.
- Provide Reports to journalists, analysts, rating agencies, or any third party outside your organisation.
- Reproduce, redistribute, resell, sublicense, or make Reports available to any other organisation, including affiliates, parent companies or subsidiaries not named in your subscription.
- Use Reports to create a competing or derivative service, or to train, fine-tune or evaluate any machine learning model.
- Remove, obscure or alter any attribution, marking or notice on a Report.
- Present the analysis as your own work, or attribute it to us in public without our approval of the wording.
4.3 Requesting consent
If you want to use material from a Report publicly, write to us at support@netboardroom. We will not unreasonably withhold consent, but we may require changes to the wording, the addition of context or attribution, or the removal of specific findings. Consent is given per instance and in writing.
4.4 Breach
Unauthorised publication or distribution is a material breach. We may suspend or terminate the Service immediately, without refund, and pursue any other remedy available to us.
5. Accuracy and Disclaimers
5.1 No warranty of accuracy or completeness. Reports are provided “as is”. We do not warrant that they are accurate, complete, current, or free of error or omission.
5.2 How the analysis is produced. Sentiment assessments, topic classifications, risk levels, summaries and written analysis are produced with the assistance of automated systems and artificial intelligence. These systems misclassify content, misread tone, miss context, and occasionally produce plausible statements that are wrong. Human review reduces this but does not eliminate it.
5.3 Coverage is incomplete by nature. Sources change their formats, restrict access, go offline, or become unavailable without notice. Search results vary by location, device and time. Content is published faster than any system can capture it. Absence of a finding in a Report is not evidence that nothing exists.
5.4 Third-party content. We do not verify, endorse or accept responsibility for the accuracy of Source Material. A Report reflecting a false or defamatory third-party claim does not mean we assert that claim to be true.
5.5 Your decisions are yours. You are solely responsible for how you act on a Report. Before taking any material action — public statement, legal step, commercial decision, personnel decision — you should verify the underlying facts independently and take appropriate professional advice.
5.6 No guaranteed outcome. Where we carry out response work, including search-result coverage, content distribution, media correspondence or platform complaints, we do not guarantee any particular outcome, ranking, removal, correction or result. Third-party platforms, publishers and search engines make their own decisions.
6. Limitation of Liability
6.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business, goodwill, reputation, data or anticipated savings, arising out of or in connection with the Service or any Report, whether or not we were advised such loss was possible.
6.2 To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.
6.3 For clients on a free trial, our total aggregate liability is USD 1 (one).
6.4 Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
6.5 You must bring any claim within twelve (12) months of the date you became aware, or should reasonably have become aware, of the circumstances giving rise to it.
7. Your Obligations
7.1 You confirm that the keywords, brands and entities you ask us to monitor relate to your own organisation, your competitors, your market, or subjects in which you have a legitimate business interest.
7.2 You may not use the Service to monitor, profile, track or build a case against a private individual, or for harassment, stalking, or any unlawful purpose.
7.3 You are responsible for keeping account credentials secure and for all activity under your accounts. Tell us promptly if you believe an account has been compromised.
7.4 You will not attempt to access another client’s data, reverse engineer the Service, or interfere with its operation.
8. Confidentiality
Each party will keep the other’s confidential information confidential and use it only for the purposes of the Service. This obligation survives termination.
We treat your Client Data, your keywords and the contents of your Reports as confidential. We will not disclose them to another client or to any third party except as required by law, or as necessary to operate the Service through our service providers, who are bound by equivalent obligations.
We may describe the Service in general terms when marketing to others, but we will not identify you as a client without your written consent.
9. Data and Retention
9.1 We store collected material and generated Reports for as long as your subscription is active, and for [180] days after it ends, unless you ask us in writing to delete them sooner.
9.2 After termination you may request an export of your Reports within [30] days. After that period we may delete them.
9.3 We process personal data contained in publicly available material in accordance with our Privacy Policy at https://netboardroom.com/privacy-policy.
10. Fees, Trials and Termination
10.1 Trials. Free trials run for the stated period and give access to the plan level we specify. We may end a trial at any time. Trials carry no obligation on either side.
10.2 Fees. Fees are as set out in your subscription confirmation, exclusive of any applicable taxes. Monthly plans are billed monthly in advance; annual plans annually in advance.
10.3 Renewal. Subscriptions renew automatically for the same term unless either party gives written notice at least [30] days before the renewal date.
10.4 Termination by you. You may terminate with [30] days’ written notice. Fees already paid are non-refundable except where stated in your subscription confirmation.
10.5 Termination by us. We may terminate or suspend the Service immediately if you materially breach these Terms, including Section 4, or if fees remain unpaid [15] days after they fall due.
10.6 Effect of termination. Your licence to use the Reports ends when your subscription ends. Sections 3, 4, 5, 6, 8 and 9 survive termination.
11. Changes
We may update these Terms. Material changes will be notified by email at least [30] days before they take effect. Continued use of the Service after that date constitutes acceptance. If you do not accept a material change, you may terminate and receive a pro-rata refund of prepaid fees for the unused period.
12. General
12.1 Entire agreement. These Terms, together with your subscription confirmation, form the entire agreement between us and supersede any prior discussions or proposals.
12.2 No assignment. You may not assign these Terms without our written consent.
12.3 Severability. If any provision is found unenforceable, the remainder stays in force.
12.4 No waiver. Failure to enforce a provision is not a waiver of it.
12.5 Governing law. These Terms are governed by the laws of [JURISDICTION]. The courts of [JURISDICTION] have exclusive jurisdiction.
13. Contact
NetBoardroom dot com is developed by HSU Communications.
For consent to publish material from a Report, write to support@netboardroom.com with the specific wording you propose to use.